Frequently Asked Questions
Shipping
Where do you ship?
We ship to the contiguous United States (the 48 adjoining states and the District of Columbia). We don't currently ship outside this area.
How much is shipping?
Standard shipping is free on all orders within the contiguous United States, with no minimum order value.
How long does delivery take?
Orders are usually processed within 1–2 business days and delivered 3–5 business days after dispatch – about 4–7 business days in total for in-stock items. Business days are Monday to Friday, excluding public holidays. These are estimates, not guarantees.
Will I get tracking?
Yes – when tracking is available, we email it to you after your order is dispatched.
My order is late, missing, damaged or wrong. What should I do?
Email info@g2sportscards.com with your order number and we'll help.
Preorders and cancellations
How do preorders work?
Preorders are clearly marked on the product page with an estimated dispatch date, and they ship according to that date. If the date changes, we'll let you know and you can keep the revised date or cancel for a full refund.
Can I cancel an order?
Yes. Orders and preorders can be cancelled before dispatch without a fee. Email info@g2sportscards.com with your order number. We initiate a full refund within 5 business days of confirming the cancellation. See our Cancellation & Preorder Policy.
Returns and refunds
Can I return an item?
Yes – you can request a return within 30 calendar days after delivery. Change-of-mind returns must be in their delivered condition; sealed products must be unopened with their seals intact, and graded cards must be in their intact holder with the matching certification number. There is no restocking fee. See our Return & Refund Policy for full details.
Can I return an opened pack or box?
Opened sealed products can't be returned because of their contents – packs and boxes are randomized and don't guarantee specific cards, rarity or value. If a product is defective, missing advertised contents or materially misdescribed, contact us and we'll help.
Who pays for return shipping?
For change-of-mind returns, you arrange and pay for return shipping. If an item arrives damaged, defective, incorrect or materially misdescribed, we cover the return shipping.
When will I get my refund?
Approved refunds are issued to your original payment method within 5 business days after we receive and inspect the return. Your bank may take extra time to post it; if it hasn't arrived 10 business days after we confirm it, please contact us.
Can I exchange an item?
Please contact us first. Exchanges depend on stock; if the item isn't available, we'll offer an eligible return and refund.
Products
How do I know if an item is sealed, a single card or graded?
Each product page shows the product type and any condition, language, edition and grading details we have for it. If something you need isn't listed, contact us before you buy.
Who grades the graded cards?
Graded cards are graded by the independent grading company named on the holder, such as PSA, BGS, SGC or CGC.
Our store
Do you have a physical store?
Yes – G2 Sports Cards is at 3 Hartford Ave W, Uxbridge, MA 01569. Please contact us before visiting.
How can I contact you?
Email info@g2sportscards.com, call +1 (508) 779-0810, or use our contact form.
