Refund policy

Last updated: October 22, 2026

Return window

You can request a return within 30 calendar days after your order is delivered. We accept eligible change-of-mind returns, as well as returns of items that arrive damaged, are defective, are not the item you ordered, or are materially different from their description. There is no restocking fee.

Change-of-mind returns

To be eligible for a change-of-mind return:

  • Items must be in the condition in which they were delivered, with their original packaging and any included accessories.
  • Factory-sealed packs, boxes, tins, bundles and decks must be unopened, with their original seals intact.
  • Individual cards must be the same cards we supplied, without additional wear, alteration or damage.
  • Graded cards must be returned in their intact, unaltered grading holder with the matching certification number.
  • Accessories must be unused, with their original packaging and all components.

These conditions do not limit your right to assistance with damaged, defective, incorrect or materially misdescribed items.

Opened sealed and randomized products

Once a sealed product has been opened, it cannot be returned because you are unhappy with the contents. Packs, boxes and other randomized products do not come with any guarantee of specific cards, rarity, pull rates or monetary value unless the product listing expressly states such a guarantee. Defective products, products missing their advertised contents, and materially misdescribed products remain eligible for assistance.

How to start a return

  1. Email info@g2sportscards.com with your order number, the item(s) you want to return and the reason. Photographs help us resolve damage, defect and description issues faster, so please include them where relevant – they are not required for us to help you.
  2. Wait for our return instructions before sending anything back.
  3. Send the return within 14 calendar days after receiving our instructions. We recommend secure packaging and a tracked shipping service.

Return address:
G2 Sports Cards
3 Hartford Ave W
Uxbridge, MA 01569
United States

Return shipping

  • Change of mind: you arrange and pay for return shipping.
  • Damaged, defective, incorrect or materially misdescribed items: we cover the necessary return shipping by providing a prepaid label or another no-cost return method.

Refunds

  • We inspect every return and let you know the outcome.
  • Approved refunds are issued to your original payment method within 5 business days after we receive and inspect the return.
  • Refunds cover the eligible purchase price of the returned items and the applicable sales tax. Standard shipping is free, so there is no original shipping charge to deduct.
  • If you return only part of an order, you receive the price of the returned items plus applicable tax.
  • Changes in a card's market value do not change the eligible refund amount.
  • Your bank or payment provider may need additional time to post the refund. If you have not received it 10 business days after we confirm it, please contact us.

If a return is declined, we will explain why and what options are available to you.

Exchanges

Please contact us before sending an item for exchange. Exchanges depend on stock availability. If the item you want is not available, we will offer an eligible return and refund instead.

Cancellations and preorders

Orders and preorders can be cancelled before dispatch without a fee. See our Cancellation & Preorder Policy.

Contact

G2 Sports Cards, 3 Hartford Ave W, Uxbridge, MA 01569, United States · info@g2sportscards.com · +1 (508) 779-0810